Ten Tips for New iPhone Owners

So, Santa Claus brought you an iPhone! Great news. I hope it's an iPhone 4S, with Siri. Here are ten tips that will help you take advantage of the iPhone 4S's amazing capabilities.

1. Make your address book as complete as possible. Don't stop with names and phone numbers-- fill that thing up with email addresses, home and work addresses, and birthdays. You'll thank me later. Note that you can get to the Address Book from the Phone app so if you're already using the Phone app just tap the button that says "Contacts" at the bottom of the screen.
2. Sync your address book and calendar between your iPhone and computer using either MobileMe, iCloud, or directly using a USB cable. This lets you do most or all of the work on your computer, where it is probably easier to do. It also means you'll have a backup of those important items.
3. Learn about Siri. I have a few articles for you here, and here. Look for a microphone to the left of the space bar when you are typing-- when you see that, touch it, and start talking. Say the punctuation out loud; that is, if you want a comma, say so. Like this: "I like brisket comma sausage comma and pork ribs period". Be sure Siri knows who you are (Settings/General/Siri/My Info).
4. Learn about the Maps app. For starters, that little arrowhead at bottom left will show you where you are if you tap it. (If you're asked about using your current location, say yes.) Once Maps knows where you are, use the Search mode (at bottom) to search for something or someone-- coffee, ATM, your friend Joe. Or, use the Directions mode (at bottom) to see how to get from Place A to Place B. I have more about the Maps app for you here.
5. Dim your screen and turn off Push emails. That's Settings/Brightness, and Settings/Mail, Contacts, Calendars/Fetch New Data. This will save you hours of battery life.
6. Get to know the Camera. Get to the Camera app quickly (double-tap the Home button when the iPhone is asleep/locked, and look for a little camera icon at bottom right). Turn the iPhone sideways, holding it like a "real" digital camera, and taking a picture by pressing the Volume + button. Before you take the picture, tap on the part of the picture that you want in focus. That will also be the part of the picture that controls the exposure. After you take the picture, tap the square at bottom left to see the images you've taken. Tap an image to see controls for editing (at the top right) and for sending via Email and Twitter (bottom, second icon from left).
7. Turn the iPhone sideways. Sometimes (not always) you'll get a different version of the app you're using. This works with the Calculator, the Calendar, Mail, Safari, and many others.
8. Explore the App Store. You have an icon for the App Store on your iPhone already. Tap it and see if you can find an app that interests you. There are hundreds of thousands of them, many free, so there's probably one there for you.
9. Set up FaceTime. (Settings/FaceTime.) This will let you video-chat with people using the iPhone 4 or 4S, the iPad 2, or a Macintosh with OS X 10.6 or higher. Super-fun. When you're doing a FaceTime chat there's an icon on the screen that lets you switch to the other camera (the one you use when you take pictures). That lets you show things to the other person, such as what you're looking at now.
10. Learn a few shortcuts. Double-tap the Home button to see all of the active apps, and swipe left or right to see others. Tap the one you want to jump to. Hold the Home button down until you hear a double-beep to activate Siri. When on any of the Home screens, press the Home button again to jump to the first Home screen. If you are already on the first Home screen it will take you to a Search screen, where you can search for anything on the iPhone.

Make mine Mint (dot com)

Wow, what a cool website: www.mint.com.



They call it “the best way to manage your money.” And it’s free.

Anyone can sign up for a mint.com account. You then enter information about your financial accounts-- savings, checking, investments, credit cards. Do that, and at a glance you can see ALL of your financial information in one place.

Better than that: you can see every transaction for every account, right there on the site. You can find every transaction that had to do with dining out, or gasoline, or presents for your uncle. Very handy. Download them if you want.

Better than THAT: you can get reminders emailed or text messaged to remind you to pay your credit card bill, or to alert you that a large purchase was made, or to tell you that a deposit is now available. How handy.

Better than THAT: you can download a copy of Mint for your iPhone and carry all this information around with you. It’s free. Here’s the link.

cboyce says “Check it out.”

Sneaky "Google" Scam

Google called us last week. At least, they said they were Google. Turns out they weren't-- instead, they were crooks, hoping to scam us. Luckily, we were a little suspicious and didn't get suckered into handing over our money but it would have been easy to be fooled. Here's how the scam goes-- make sure it doesn't happen to you!

First, the phone call comes from an Oklahoma area code. Google, of course, is in California. But, when they call and say it's Google calling it is sort of exciting-- "Imagine! Google is calling ME!"-- and you might not pay attention to the area code. Pay attention. They are trying to steal your money.

Then, they will rattle off some information that they say is in your Google listing, such as your company name and address and phone number. They will tell you that part of the information is wrong-- in our case, they told us that our listing showed a home address rather than the business one-- and that it should be corrected in order to make it easier for potential customers to find us via Google. Sounds reasonable. Every business wants more customers, and every business hopes that someone will use Google to search for the business, and find it. The person on the phone says that he will help you correct this information.

Early in the conversation they ask "Are you authorized?" They don't explain what they mean by that. But, they really, REALLY want you to say yes, and that's because they are recording the conversation, and they want to have "yes I am authorized" on tape.

The rest of the conversation is hard to understand. The reason it's hard to understand is that while the phony "Google" person is talking to you he is also playing a tape recording saying something like "You are authorizing XYZ company to optimize your search engine listing and for that you will be charged $70 per month for three months. The charge will appear on your phone bill as XYZ Services Inc." Then, the phony Google person says-- in unison with the recording-- "Do you understand?" If you say "Yes" it goes onto the tape, and the next thing you know they're charging you $70 per month, on your phone bill, and if you try to get your money back they'll have a tape recording of you saying that Yes, you are authorized, and Yes, you understand. Pretty clever. And pretty rotten.

Google has nothing to do with this scam. The bad guys are using Google's name to give them the sound of legitimacy. Tell the people who answer your phones to be suspicious of anyone ""calling from Google (because Google doesn't call), and while they're at it be suspicious of anyone calling from "The Online Yellow Pages" or anything like that. Rather than having a conversation on the phone, ask the caller to send you something written, in the mail. If they're legit they will, but don't wait by the mailbox. Almost all of these "Online Yellow Pages" are scams, so they won't send you anything at all. In that case, consider yourself lucky. Tell your employees, tell your friends-- don't fall for this scam.

Of course there will be another scam tomorrow but at least you're ready for these guys now.

10.5.6 update-- do it (my way)

Apple’s released the 10.5.6 update, so naturally I am getting zillions of calls about whether it’s safe to install or not. It is. Just be careful, as usual.

Do it like this:

1. Restart your computer.
2. Find the Disk Utility (in the Utilities folder, in the Applications folder, on your hard disk) and “repair permissions.” If you don’t know how to do this have me do it with you over the phone one time.
3. Download and install the 10.5.6 update (Apple menu, Software Update...)

The updater will want you to restart when it’s done. Do that, then run Disk Utility again, and repair permissions again. That’s it.

(The updater is full of bug fixes, including some for Mail and iChat. You won’t notice much new but your machine will run better after the 10.5.6 update.)

How to Print Mailing Labels from an iPhone or iPad

It's Christmas-card time… and that means it's also "Help! I need to print mailing labels!" time. In the olden days it was easy: you used the Address Book program on your Mac (I wrote about printing mailing labels back in 2010). But what if all you have is an iPhone or an iPad? How do you print mailing labels then?

Actually, it's easier than you might think.

First thing you do is you get the Avery Templates Everywhere app from the App Store.

UPDATE October 9th, 2014: the Avery Templates Everywhere iPhone app is not available on the App Store any longer. I don't know when it disappeared but it's not there now. This complicates things. iPad users can download the free Avery Design & Print app but iPhone users are out of luck.

UPDATE November 23rd, 2013: If you're using an iPad, you might want to try the Avery Design & Print app instead. It's a little clumsy but it handles multi-line street addresses, which Templates Everywhere did not. So that's progress.

Hey! Want more tips like this, delivered to your email inbox? Sign up for my mailing list and never miss a post.

(The following was for the Avery Templates Everywhere app-- I am leaving it here for posterity. The Design & Print app has different screens. If you're really stuck email me and I will try to help you.)

When you launch the app you'll see this. Choose "Create Project."


Next you'll see the GIANT list of Avery label templates. Choose the one corresponding to the labels you're going to use. If you just want to play around in advance of getting your labels try the 5160s. Three across, ten down. Standard as can be.


Next, you'll see this screen showing you how your labels are going to lay out. You can drag things around here but they start out with something that works fine for me. All you need to do is choose which contacts you want to print. That's what the "Contacts" button is for. So tap that.


You'll get a message asking whether Avery can access your contacts (that's nice of them, but it's also required by Apple's iOS). Tap OK. Next you'll see your entire list of contacts. Tap the checkbox to the left of the contacts you want labels for.


When you're done, tap "Done," and then tap "Preview." You'll notice by the way that the number of contacts chosen is displayed next to the word "Contacts." If you are trying to fill a sheet of labels it's nice to know how many names you've selected.


If it looks good to you, tap the Share button That's the curvy white arrow at top right. You'll get three choices.


Save lets you save your project for later revising (or for printing again). I highly recommend saving your project. You'll have to create an Avery account first but that's easy: email address and a password (NOT your regular email password-- just something for Avery). Print lets you print to an AirPrint-enabled printer. AirPrint is sort of new and only works with certain newish printers so you may be out of luck there. Go ahead and try-- you have nothing to lose. Email is your Ace in the Hole because it lets you email your labels as a PDF to someone who DOES have a printer. Here's what it looks like when you tap Email.


That's all there is to it. Nothing fancy but it works. If you have an extra label you can make one for me.

Christian Boyce
3435 Ocean Park Boulevard #107
Santa Monica, CA 90405

iFixit.com

What a cool website, and gee don’t I wish I’d found it before I took apart that iBook and couldn’t put it back together again. Click the picture and have a look.



How-to manuals. Parts. Friendly tips. cboyce says “Check it out.”

(Here’s the manual I should have read before taking apart the iBook):

Macworld Expo news

Macworld Expo is still three weeks away and already there is plenty of news, and all of it’s bad. First, as you’ve surely heard by now, Apple CEO Steve Jobs will NOT be giving the keynote speech this time. That’s bad. Jobs’ keynotes have been a big part of Macworld Expo, often the best part.

Second, Phil Schiller, Apple’s head of worldwide marketing, WILL be giving the keynote speech. That’s also bad. Schiller’s robotic spin-meister marketspeak is a sad contrast to Jobs’ genuine enthusiasm for Apple’s hardware and software and people. I hadn’t thought about Jobs’ predecessor Gil Amelio’s last keynote speech for awhile (it was horrible-- boring, and long, and delivered in a sleep-inducing way) and I hadn’t ever thought that anything could be worse... but I am thinking that maybe it might be this time. Phil, if you’re listening, here’s some friendly advice: when you give the talk, lay off the marketing hype. Just play it straight. The products are good enough.

Third, Apple has already announced that they aren’t going to be part of Macworld 2010. I do not expect the show to survive beyond 2010. I completely understand what Apple is saying about how the whole notion of the trade show isn’t important in the Internet Age, and how they can now release information and introduce products on their own schedule instead of trying to come through every January with new and exciting stuff-- but understanding the reasons doesn’t mean I like the result. Macworld Expo gave people like me-- and people not at all like me-- the chance to meet face to face. And that was a good thing.

How to eject a CD from a Mac

Here's another tip for Dad, the new iMac owner.

You might be thinking "What could be so hard about ejecting a CD? Push a button and out it comes." Well, yes, but… sometimes things go wrong. Here's how to handle it when they do.

Actually, the first thing to do is NEVER insert a CD (or a DVD) into your Mac's SuperDrive unless it is the typical size and typical shape. That means "round and of regulation size." It also means "not like any of those in the picture below."

No star CDs, no saw blade CDs, no business card CDs, no mini CDs. Put one of those in there and it's not coming out. So don't do that.

This is not a good time to "test."

Assuming that all you did was put in a regulation-sized round CD (or a DVD), and now it's stuck inside and won't come out, let's run through some techniques that will help you get it out.

1. Press the Eject key on the keyboard and hold it down. The key looks something like this:

Sometimes people don't hold it down long enough for the "eject" message to get through. Apple decided a few operating systems back that pressing and HOLDING would be the better way to use the eject key because some people were inadvertently touching the eject button and accidentally ejecting things. Why WE should suffer because someone else can't type properly is not something I can answer. I don't like it either. But, at least you know how to make the keyboard's Eject key work-- hold it down.

Bonus Tip: on some keyboards F12 is the same as the Eject key. FYI.

2. If that didn't work, restart the Mac, and when you hear it go "Bong" click on the mouse and hold the mouse button down until the disc ejects. (Trackpad users: click and hold on the trackpad.) If the Mac starts up completely and still the disc doesn't eject we will have to move on to Step 3.

3. If you see the disc's icon on the Desktop you can drag it to the Trash in the Dock. I know it's weird and I know it makes you feel as if you're going to erase the disc by doing it. Everyone feels that way (except for the people at Apple who came up with the idea.) Turns out that the Trash can icon will change to look like an Eject icon (like the Eject key on the keyboard) as soon as you start dragging the disc, so you're "ejecting" and not "throwing away" the disc but there's no way of knowing that until you do it. But… by default, CDs and DVDs don't show up on the Desktop, so you may not have anything to drag anyway. You might have to change a Finder Preference to make the discs appear. So, on to Step 4:

4. In the Finder, choose Finder/Preferences… and in the General section check the box for CDs, DVDs and iPods. While you're in there, in the Sidebar section check the box for CDs, DVDs, and iPods too. Close up the Finder's Preferences and have a look around the Desktop. Maybe now you'll see the icon for the disc, and maybe now you can drag it to the Trash. If you click on the disc ONCE you'll select it, and if it's selected you can choose Eject from the Finder's File menu. You can also use Command-E and do it from the keyboard. Click and drag, or click and File/Eject, or click and Command-E. All fine methods.


If you can't see the disc on the Desktop maybe you will see it in the sidebar of a Finder window. If you do, move the mouse over the name of the disc and a little Eject icon will show up to the right. Click that and maybe it ejects. Maybe.

(There is of course a chance that you don't have a disc in there at all. Maybe someone else ejected it when you weren't looking. It is worth asking around.)

5. Still can't get the disc out? Maybe you had the icon on the Desktop, dragged it to the Trash, and now the icon's gone but still the disc is inside? Try launching the Terminal program (in the Utilities folder, which is in the Applications folder) and typing this in:

drutil eject -drive internal

and then press Return on the keyboard. That will tell the Mac to try to eject the disc from the internal drive. Maybe you'll get lucky.

6. Still no dice? Still can't get it out? I would not reach for pliers. You might get the disc out but you'll probably break the SuperDrive. Instead of reaching for pliers try reaching for your car keys and driving the Mac to an Apple Store. They will probably try all of the things I listed here but they can also take the machine apart so they can actually see the SuperDrive and (perhaps) manually eject the disc. I would not try taking the Mac apart as the modern Mac's SuperDrive is pretty hard to get to.

In my experience-- more than 20 years-- I've seen just a couple of stuck discs. Most were from those non-standard discs, the ones shaped like business cards or stars or saw blades etc. Don't let it happen to you.

TRUE STORY: Once upon a time I was asked to come see a Mac whose CD drive "didn't work." I asked what "didn't work" meant and the owner said "Well, it worked great for the first disc. But I had some trouble putting in the second disc, and after I got it in it didn't work. So then I tried another disc and it wouldn't go in at all. That's when I called you." I couldn't get the disc to eject either, but since this was an older iMac and easy to open up I took it apart and found the second disc AND THE FIRST DISC jammed very tightly into the drive. Turns out that the person using the Mac didn't understand that the SuperDrive holds only one disc at a time, and if you want to put in Disc B you'd better take out Disc A first.

How to Add Color to Lion's Finder Sidebar

Finally, there's a simple method for adding color the the Finder's sidebar in Lion. It comes to us from Norway, thanks to Fredrik Wiker, a 16 year old developer. Click to download his "Lion Tweaks" application. Your Finder windows will go from grey to colorful in just a few clicks.

Step 1 is to download Lion Tweaks. Put it into your Applications folder.
Step 2 is run Lion Tweaks. You will see all sorts of options. The one we're interested in here is "Enable colour in the Finder-sidebar." When you click the "Yes" button you'll be asked whether you have "SIMBL"installed already. You probably don't, so let Lion Tweaks download it for you.

Step 3 is to install SIMBL. You just downloaded it so you should be able to find it.
Step 4 is to continue the process with Lion Tweaks. You'll have to click the "Yes" button next to "Enable colour in the Finder-sidebar" again, but this time you have the SIMBL thing installed, so you can say yes all the way through. At the end, you'll see this message:


It really works. Check out the before and after pictures. Pleased to report that reverting to the original Lion grey sidebar is a simple click (and restart of the Finder). Well done, Fredrik!

Best Mac Keyboard Shortcuts

Dad is now a Mac owner. He used a Mac at work way back when but things have changed a lot. And, even the things that haven't changed a lot are ancient memories for him. I thought it would be a good idea to put together a series of Mac hints for Dad, a little at a time, for the next thirty days or so. Here's the first one:

Best Mac Keyboard Shortcuts

PC guys are friendly with the Control key, but here on the Mac side we use the Command key. A lot of keyboards don't show the word "Command" on them, so you may have to look for the Command key symbol:


(click to read Andy Hertzfeld's story of the Command key, from folklore.org)

Turns out that every Mac keyboard shortcut involves the Command key. Knowing where the Command key is (actually, where the Command keys are) means you're halfway home for an awful lot of shortcut keys. See how easy this is?

Refer to the handy picture of a keyboard (below) for the shortcuts that follow. Note that these shortcuts work just about all of the time, whether in Mail, Safari, Pages, or any other program. That means one can learn things once and use them all over the place. Dad likes to be efficient!

Command-Q: Quit
Command-W: Close Window
Command-P: Print

Command-A: Select All
Command-S: Save
Command-F: Find

Command-Z: Undo
Command-X: Cut
Command-C: Copy
Command-V: Paste (sorry, P was already taken for Print. Besides, V is next in line, next to the C on the keyboard, and it is important to have these frequently-accessed shortcuts laid out together, in a group)

Command-N: New (new Mail message, new Safari window, new Finder window, new Pages document, etc.)


Wondering how you're supposed to remember all of this? Here's how: just look at the menus as you choose them with the mouse or trackpad. Notice the shortcuts written to the right of the menu commands. For example, in Mail's File menu we see shortcuts for New (Message), Close (Window), Save, and Print. Those hints are there all the time, reminding you that there are shortcuts for triggering these menu items. See below.

Bonus Nice Touch: notice, when you use a keyboard shortcut, that the menu containing the menu item you're triggering flashes, as if to say "Got it, Chief." It's a subtle but helpful reinforcement that the Mac's received your command, no pun intended.

OK Dad, that's it for tonight. Try these shortcuts now and in a week they'll be second nature.

UPDATE: try this page from Apple-- "OS X keyboard shortcuts."

Another Reason to Like Snow Leopard

Ever use the "Help" menu in 10.3 or 10.4. or 10.5? If you have, you know it's the slowest thing ever. But, in 10.6 (Snow Leopard), it's fast. Really fast. So, now, it's useful. If you'd previously given up on getting help from the Help menu, and you're now on 10.6, give it another try. You'll like it.

iCal College Football Bowl Calendar

It's time for the college football bowl games. Here's a handy iCal calendar with the entire schedule. It's updated to show you the most recent information (dates, times, TV network, and even the scores). Click the link, add it to your iCal calendar, remember to tell it to refresh (recommendation: daily), and you'll have the information at your fingertips. Or at least on your computer.

Thanks to DavidGagne.net for the calendar.

AppShopper website

Here’s a handy website for you iPhone users. It’s called “AppShopper.” With more than 10,000 iPhone applications available it’s getting harder and harder to find just the one you want via the iTunes Store. AppShopper makes it easy. Here’s a screen shot.

Address Book to Google Maps

Google Maps is fantastic, better than Mapquest in my opinion. If you're not using it you are missing out on a terrific service, and of course you can't beat the price (it's free). Enter maps.google.com into your browser, type in any address, and presto, you're looking at a map of that location. You're only a click away from getting directions, and traffic, and more. It's super.

Even more super is being able to bring up the map without typing in the address. That's what you can do if you use Apple's Address Book (the brown one whose icon is shown at the top of this hint). Bring up a contact in Address Book and click next to the address. If it's a home address, click where it says "Home." If it's a work address, click on the word "Work." You can see part of the word "Work" in grey in the picture below. That's where I clicked.


Select "Map this Address" and you're taken to Google Maps, where the address you clicked on is displayed on a map. Like so:

Isn't that cool?

(By the way, if you're wondering why your menu doesn't show "Make Envelope" it's because you don't have my custom "Make Envelope" AppleScript installed on your machine. It turns out that Apple allows us to create our own menu items that do anything we want them to do, and I thought it would be handy to be able to create an envelope by clicking on an address. So I did the programming and now I have the "Make Envelope" option on all of my machines. If you have an idea for something you'd like to do with an address send me an email and we'll figure out how to do it.)

Office 2011: Don't Bother

Executive Summary: we waited three years for THIS?!
Don't bother buying it, unless you absolutely have to. And, keep in mind that in some ways it's not even as good as the previous version.

Microsoft's Office, like McDonald's hamburger, is very popular without being very good. Thanks to clever bundling arrangements on the PC side, Microsoft's Word, PowerPoint and Excel have become a workplace standard. Until recently, Mac users who wanted to view documents created by PC users were almost forced to purchase a copy of Microsoft Office for the Mac, even if they really didn't want to use it themselves. (There are some excellent non-Microsoft options available for Mac users today, notably Apple's iWork, a word processor, presentation program, and spreadsheet that are a pleasure to use. And they can open Word, Excel, and PowerPoint documents just fine.)

Microsoft was not particularly quick to get this version out the door-- the previous version was released in 2008-- but it still feels rushed, and frankly it's a huge disappointment. Microsoft's Mac Business Unit, which had suffered under previous "leadership," was under new management, and Office 2011 was supposed to be the product that showed that Microsoft "gets it." Based on my experience with Office 2011, which I bought with my own $200, it's plain that Microsoft still doesn't get it. They don't get what's important to Mac users, they don't get how to make software that's a pleasure to use, they don't get that the out-of-the-box experience matters.

They also don't get that iPhone users would like to sync their calendars, carrying with them the events and appointments that they've entered into Office 2011's Outlook. Well, maybe they do get that. But they didn't provide that feature. Yes, that's right-- if you're going to use the calendar in Outlook from Office 2011, you won't be able to sync it to your iPhone. Not. At. All. From what I hear, the iPhone is fairly popular with Mac users-- what was Microsoft thinking?

If they made a word processor that couldn't do the letter "Z" it would not be more surprising than this lack of calendar synching. Apple's been doing calendar synching through Sync Services, something that is available to everyone who programs for the Mac, for something like five years. Even Outlook's predecessor, the not-very-good Entourage, could sync calendars (though, to be fair, Entourage's synching was very unreliable, producing duplicates galore). It's a mind-boggling omission.

You might be thinking that I'm just getting started, and I am, but I'll spare you the details. I will, however, describe some of the more notable gaffes that I've found in just a few days of using Office 2011.

Notable Gaffe #1: lack of awareness that computer screens are wider than they are tall.


This is Microsoft Word from Office 2011. Gee, that empty gray space looks nice and there sure is a lot of it. Meanwhile, the toolbars and "Ribbon"-- a much-trumpeted feature that is, for the most part, simply a way to turn on and off toolbars-- shove my document so far down that I get about half a page on the screen. Word could gain more than an inch of document space by putting toolbars on the sides of the window-- where all of us have extra space-- but no. Toolbars should be horizontal. Thus spake Microsoft.

Big deal? Yes. Thanks to this one poor design decision, every single user of Microsoft Word will spend extra time scrolling and zooming in and out trying to see how his documents look-- every user, every document, forever and ever amen. They call this "Print Layout View" but if you can't see the whole page at once, it's not very useful... thus the endless zoom out to see how it looks on the page, zoom back in so you can edit. A giant time waster, multiplied across thousands or maybe millions of documents per day. No wonder we're not keeping up with China.

Notable Gaffe #2: registering the product-- which you must do before using it-- is a pain.
Here's the product key (serial number) from the back of the CD cover (actual size, with most of the number blurred out for security):


and here's the message I got when I typed it in:


As you can see, according to Microsoft, "The product key is not valid." I clicked that blue link to contact Microsoft Customer Service and Support, and got this:


I would have clicked "Activate By Phone" if such a link existed. But, as you can see from the figure above, the link does not exist. How helpful. (They're lucky I don't call "Inaccurate Help files" Notable Gaffe #3. Maybe I will anyway.)

Since I wasn't getting very far using the "Help" system I decided to try, try again. I very carefully typed and retyped that product key and each time got the "Invalid" message. Finally, I found my mistake: the real number is BK92B, not BK928. Microsoft has used the same weird computer-printout font to print their Mac product keys for about ten years, but as is typical of Microsoft they don't seem to look at their own products and think "how could we make this nicer for the user?" (The font face and the font size is bad, but to make things even worse, the ink they use to print the product key spreads, so the fine points of the characters get clogged up, making things even harder to read. Come on, Microsoft!)

Notable Gaffe #4: Confusing and awkward "Product ID" craziness
If/when you manage to get the product key entered correctly, you get this screen:


That's a completely different number than the product key I just entered. Why can't I use my product key to identify my product? And, what's the difference between "registering" and "activating"? Yikes.

It turns out that "registering" means you put in your name and email and sign up for "tips & tricks, product update notices, and special offers just for our Office for Mac users." Activating merely turns the product on. That's a big difference, yes, but why not use the same number for both? And, when am I supposed to do the registration? They force you to activate, but leave registration up to the user, without telling him how to do it. Hint: if you want to do it, open any Office 2011 program-- Word, Excel, PowerPoint, or Outlook-- and under the menu named for the program, choose "Online Registration." Wouldn't have been hard for Microsoft to put a link to the Online Registration webpage right here in this window, but no. Yet another example of a tiny bit of extra work that Microsoft could have done, which would have made things a lot easier for EVERY user of Office. ONE person at Microsoft could have added that link in 15 minutes. Instead, each and every Office 2011 USER gets to spend time trying to find how to Register (they don't ALL read this blog), and the cumulative amount of time lost by the users is way, way, WAY more than the 15 minutes it would have taken one person at Microsoft to fix this. I have to find that person and talk to him. Of course a lot of people never bother to register-- this screen is the last time they think of it. There's no way for me to know how many people actually bother to register, but it can't be 100% of Office users-- so Microsoft's lack of attention to detail here ends up costing them too. Holy cow, what a mess, and it would be so easy to fix-- but only if you're in the right position at Microsoft, and only if you care.

Bonus Gaffe: when you go to "About Word" (or Excel or PowerPoint or Outlook) you'll see the Product ID at the bottom of the window (see below).

But, you don't see the Product Key. So, if you have multiple copies of Office 2011, each with its own Product Key, you'll have no way of knowing which Product Key was used during the installation on a particular machine. Better write it down somewhere, because if you inadvertently use the same Product Key on two machines you'll have a situation where only one or the other machine can be used with Office at any particular time. There's no predicting the Product ID based on the Product Key, and vice versa, so if you haven't kept track of which Product KEY was used for which machine, you're going to be in a jam when you someday reinstall. This "feature" has been present in at least the two previous versions of Office 2011, and maybe more. All it does is waste time and cause frustration, and it could be EASILY fixed-- for example, they could show you part of the Product Key in the "About..." window. As mentioned above, once Microsoft has something going they don't go back and say "Gee, this really could be better, let's change it." So much for constant improvement and refinement.

Double-Bonus Gaffe: they tell us, during Activation, to "Keep the following Product ID in your records" and it sounds as if this may be our last chance to see that number... but, as seen above, the Product ID is available ANYTIME, from within the program itself. They could have simply said "You can get the Product ID at any time by going to the Word menu and choosing "About Word." Maybe they didn't know! Somehow, it doesn't seem that Microsoft actually tries this stuff themselves, or reads the dialog boxes. So easy to fix, but again, they'd have to care enough to try. Of course it was exactly the same in the previous two versions of Office, dating back to 2004-- no surprise there (and no improvement either).

Smaller but still notable blown opportunity: Poorly designed Document Gallery (template chooser)

At first glance, this looks pretty good. (You get a similar Gallery for PowerPoint and another one for Excel.) The idea is, you click once on a thumbnail in the middle section of the Gallery, obtaining a slightly enlarged "preview" of the chosen template in the right-hand pane. It's rather neat, and in some cases you get some font and color options in the right-hand pane too as shown here. But, if you double-click the preview's icon, nothing happens. You have to either click "Choose" at the bottom of the box or go back to the small thumbnail and double-click that (and it feels weird, after using the preview pane to make changes to the color scheme, to go back and double-click the small thumbnail still showing the original set of colors and fonts). The natural thing would be to double-click the big preview, now that you've made changes to it, but that doesn't work.

They Just Don't Get It award: floppy disk used as a symbol for "Save."


Here's part of Word 2011's Toolbar. Circled is the icon for "Save." I wonder whether anyone using Microsoft Office 2011 for the Mac uses floppy disks anymore. Actually, I know they don't, because Microsoft Office 2011 requires Mac OS X 10.5.8 or later, and no version of Mac OS X supports floppy drives. Apple last sold a Mac with a floppy disk drive in 1998. Before that, the floppy disk icon had some meaning (but not a lot-- we had hard drives for saving stuff, so the floppy was a lousy symbol for "Save" even before 1998), but it has zero now. All it does is make Microsoft look silly and careless and out of touch.

I could go on (and on). There are so many omissions and weird design choices and carryover dumbness from previous versions (my favorite: the character count that shows how many characters there are in your Word document, but adds "an approximate value") that I could be writing for a month. I think though that the point's been made: Microsoft Office 2011 is not very good, and I do not advise buying it except in special cases. You can contact me to see if I think you're a special case.

If you want a word processor, spreadsheet, and presentation package that works the way you'd expect it to, with the ability to open and save Word, Excel, and PowerPoint documents, get Apple's iWork '09. It costs a lot less, does a lot more, and is a million times nicer to use. Click here to get a 30-day demo for free.

Even More Stuff I Like: Cameras preference pane

One of the things I like about iPhoto is it kicks in automatically when I connect my camera. One of the things I don't like about iPhoto is it kicks in automatically when I connect my iPhone for synching or charging (iPhoto kicks in because it thinks of the iPhone as a camera, and wants to import its pictures). You might be thinking "Go into iPhoto's preferences and tell it not to connect automatically, as shown below"--


... but if I do that, iPhoto will NEVER launch automatically, and I usually want it to-- just not when I connect my iPhone. I do want iPhoto to open when I connect my camera, but I don't want iPhoto to open when I connect my iPhone. I want it both ways-- but how can I do that?

The answer is "You use the Cameras preference pane, available via this link." And guess what: it's free.

(Note: if you're using 10.6 (Snow Leopard) you have something like Cameras built in. It's in the Image Capture program, inside the Applications folder. You don't improve things by having two programs trying to control your cameras, so if you're using 10.6, find the Image Capture program, make your adjustments there, and forget about installing Cameras. If you're using 10.4 or 10.5, Cameras is the way to go.)

When you install Cameras you get a new item in your System Preferences, in the "Other" section. At first, it's pretty empty in there, but as you connect cameras to your Mac you'll get messages like this one:

(The "No Name" camera is the camera card in my Olympus. I want iPhoto to open when I connect that camera.)

I get a similar box when I connect my iPhone the first time, but I make a different choice:

I could leave it at that, but there are some other options. If you open the Cameras preference pane in System Preferences you see your list of cameras and the instructions for each one, like so:


You can click in the "When Connected" column for more options:

So... if you want some other program to launch when you connect your camera, Cameras can take care of that too. (So can Image Capture.)

I used Cameras until I updated to 10.6, and it worked great. As of 10.6 I'm using Image Capture, and it's also working great. Thanks to these programs, the days of iPhoto launching itself when my iPhone connects for a sync are over, and while I'm not sure that I'm doing anything productive with the few minutes I'm saving each day it's nice to think that maybe I am. Give this tip a try and save some time for yourself.

Hardware and Software Money-Savers

Amazon has Microsoft Office 2008 for Mac Home & Student Editionat $89.99, almost $60 off of the list price (The Apple Store sells it for $98). This is an especially good deal because you get three installation serial numbers in the package, meaning your $89.99 covers three machines. Microsoft Office is a little on the clumsy side but if you're getting documents in Word and Excel formats you'll be glad that you have Office installed.


Another good deal: Apple Airport Expressfor $94.95 (Apple's price: $99). Use this to extend your wireless network, and/or to play your iTunes music from your Mac through your home stereo-- wirelessly.


And another: iWork '09 Family Pack for $80.49. This is the 5-installation Family Pack, at only $1.49 over the single-user version at Apple. Apple charges $99 for the 5-user pack. Amazon sells the iWork '09 single userpackage for $72.99, if that's the one you need.

All in all, it pays to check Amazon's prices. Use the Amazon box at the left-hand side of this page to do your search, and simultaneously support the Blog.